Our Guarantee

At [COMPANY NAME], we stand behind the quality of our products and service. Every item is made to order using high-quality materials and professional print and embroidery techniques — and we want you to feel confident when you order from us.

If something isn’t right with your order, we’ll always do our best to make it right.

What We Guarantee

We guarantee that your order will:

  • Be produced to a professional standard

  • Match the product type, size, and design you selected

  • Arrive in good condition and ready to wear or use

If your item arrives faulty, damaged, or with a production error, we’ll offer a replacement or refund (excluding postage), provided you contact us within 14 days of receiving your order.

What’s Not Covered

While we do our best to ensure every order goes smoothly, there are a few things we can’t take responsibility for:

  • Spelling, grammar, or punctuation mistakes made when placing your order

  • Low-resolution images or poor-quality artwork provided by the customer

  • Design errors introduced by the customer during product creation

  • Incorrect product type, colour, or size selected at checkout

Because all of our items are made to order, we do not offer pre-production proofs or editing services. We ask that you double-check your order carefully before submitting.

A Note on Custom Orders

Custom-printed and embroidered products are made to order and are exempt from standard change-of-mind returns under UK Consumer Contracts Regulations. This applies whether you’re ordering a single item or a bulk run for your business or team.

However, if the item is faulty or not as ordered, we’ll resolve the issue promptly.

Need Help?

We’re here to help. If you believe there’s an issue with your order, please get in touch within 14 days of delivery and include your order number and a clear photo of the problem.

Email: sales@workwearscotland.com

 

 

 

 

 

 

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